Frequently Asked Questions

Orders & Shipping

How long will it take to receive my order?
We process and ship orders within 1-2 business days. Domestic shipping typically takes 3-7 business days after dispatch. International shipping times vary depending on the destination. You will receive a tracking notification once your order is on its way.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

What are the shipping costs?
Shipping costs are calculated based on your order’s weight and your shipping destination. You can view the exact shipping cost during checkout before you complete your purchase. We occasionally offer free shipping promotions.

I entered the wrong shipping address. What should I do?
Please contact us immediately through the customer service portal on our website. If your order has not yet been processed, we can update the address. However, we cannot change the address for orders that have already been shipped.

Returns & Refunds

What is your return policy?
We want you to be completely satisfied. If you are not happy with your purchase, you may return unused and unopened items in their original packaging within 30 days of delivery for a full refund or exchange.

How do I initiate a return?
To start a return, please visit the Returns section on our website at issimoproducts.com. You will need your order number and email address. Follow the instructions to generate a return authorization and a shipping label.

How long does it take to process a refund?
Once we receive your returned items, our team will inspect them. After approval, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card issuer.

Products

Are your products authentic and safe?
Absolutely. We source all our products directly from authorized suppliers and brands. Every item is guaranteed to be 100% authentic, fresh, and stored according to strict manufacturer guidelines to ensure maximum potency and safety.

How should I store my products?
To maintain optimal quality, please store your supplements in a cool, dry place, away from direct sunlight and moisture. Refrigeration is not required unless specifically stated on the product’s label.

Can I take multiple supplements together?
While our products are generally safe, we recommend consulting with a healthcare professional before starting any new supplement regimen, especially if you are pregnant, nursing, taking medication, or have a pre-existing medical condition. They can provide personalized advice based on your health needs.

Website & Account

How do I create an account?
You can create an account during the checkout process by selecting the option to save your information, or you can register directly on the “Create an Account” page on our website.

I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter the email address associated with your account, and we will send you a link to create a new password.

How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also log into your account on our website to view the status of all your orders.

Still have questions?

If you couldn’t find the answer you were looking for, our dedicated customer service team is here to help. Please reach out to us through the contact form on our website, and we will get back to you as soon as possible.